Shipping Policy

This policy covers shipping for our suitcases and travel bags via our Shopify store. For assistance, use the contact info below.
1. Shipping Coverage
We ship to 110+ countries/regions globally, including Australia, EU nations, U.S., Canada, and Japan. Remote locations (e.g., outback Australia, remote islands) are excluded—you’ll get a checkout alert if ineligible.
2. Fulfillment & Delivery
  • Hub Location: Orders ship from our Wallan facility (13 Roulston way, Wallan, VIC, 3756, Australia) or partner overseas warehouses.
  • Timeline: 1-3 business days (Australia); 4-7 business days (EU/U.S./Canada); 6-10 business days (Japan/Asia). Customs clearance may add 1-3 days—track via your Shopify order link.
  • Protective Packaging: Suitcases are wrapped in bubble wrap + corner protectors; soft bags in padded covers—all placed in reinforced cardboard boxes to avoid scratches or dents during transit.
3. Shipping Fees
  • Free standard shipping worldwide on orders over AU
    165 (applies to all suitcases and travel bags).
  • Orders under the threshold: AU
    10 (Australia); AU
    17 (EU/U.S./Canada); AU
    23 (Japan/Asia) (includes heavy-duty packaging costs).
  • Express Shipping (near warehouses only): AU
    27 extra for 2-4 business days delivery—select “Express” at Shopify checkout.
4. Tracking & Support
A tracking number is emailed once shipped. Check status in your Shopify account or our store’s “My Orders” page. For delays (over 5 days) or damaged packaging, email zincs_brunt_6l@icloud.com with photos for help.
5. Key Notes
  • Customs Duties: International orders may incur duties—covered by the recipient per local rules.
  • Address Accuracy: Provide a complete address. Wrong addresses cause delays—an AU
    13 re-shipping fee applies.